Frequently Asked Questions

Yes. You will receive a receipt of payment when you join or renew. You can also download a copy of your receipt in your MyASHM portal under ‘Membership Details’ > ‘Payments’. If you do not receive a receipt or need help accessing it, please contact us at membership@ashm.org.au.

To change your login email, please contact us at membership@ashm.org.au.

You can cancel your annual subscription at any time by visiting  https://ashm.org.au/account/?action=subscriptions

Alternatively, you can cancel in your MyASHM portal by going to ‘Membership Details’ on the left-hand side then ‘Subscriptions’ > ‘Cancel’ (hover over the three dots next to billing dates). You will be taken to your account page to finalise your cancellation. This will stop your membership from renewing, and you will not be billed for the next cycle.

You can update your card details in your MyASHM portal by going to ‘Membership Details’ on the left-hand side then ‘Subscriptions’ > ‘Update’(hover over the three dots next to billing dates). This will take you to your account page where you can update your payment information.

To change between paid ASHM membership types, contact membership@ashm.org.au.

If you are upgrading from a free student membership to a paid membership, you can do this via your MyASHM portal. Go to ‘Membership Details’ > ‘Membership Information’ and follow the prompts to select and purchase your new membership type.

Student members must prove that they are currently a full-time student in an Australian or Aotearoa/New Zealand education institution, currently undertaking an area of study relevant to HIV, viral hepatitis, sexual and reproductive health.

Upon sign up to the student membership, you will be asked to confirm the above and provide proof of student enrolment or student ID to membership@ashm.org.au.

To cancel the auto-renewal of your ASHM membership and payment, go to your membership portal, and click on ‘Subscriptions’ in the left side menu. From this page, you can see all of your current memberships and subscription information. To cancel the auto-renewal on one of these memberships, click on the three vertical dots in the right side column next to ‘dates’, then select ‘Cancel Payment Method’. You will then be prompted to confirm your cancellation. Please note, that your membership will remain active until the expiration date. 

You can confirm that your auto-renewal has been cancelled by checking the ‘Status’ column on the subscriptions page. From here, you can also check when your current membership is set to expire. 

Each ASHM membership is valid for one year. If you select a one-time payment for your membership, your membership will end one year after your payment date. You will be sent a reminder via email one week before your membership ends.

If you select an annual subscription, your membership will automatically renew one year after your initial sign-up date. At this point, your nominated payment method will be charged the relevant membership fee. You will be reminded via email one week before you are charged. You can cancel your auto-renewal at any time on the subscriptions page. 

If you select an annual subscription, your ASHM membership will automatically renew one year after your initial sign-up date. At this point, your nominated payment method will be charged the relevant membership fee. You will be reminded via email one week before you are charged. You can cancel your auto-renewal at any time on the subscriptions page.

You can enter your coupon code on the payment screen during the sign-up or renewal process. Look for the field labelled ‘Coupon Code’ and apply it before completing your payment.

From 30 June 2024, individual affiliate and complimentary ASHM memberships will no longer be offered. Instead, the membership benefits will be provided through the organisations with an Organisational Sustaining Membership (OSM) and will be distributing the membership benefits among their staff and/or members such as conference discounts.

Staff and members of organisations with an OSM can access our free resources and training by signing up for a free MyAHSM account on our website.

Organisations interested in partnering with us can email membership@ashm.org.au with information about their organisation including staff size, location, and category (e.g. government agency, community health organisation or health service).

To update your primary organisation, navigate to the ‘Profile’ tab and look for the field ‘Primary Organisation’. To update your practice locations for the treatment of HIV/PrEP or HBV, you can navigate to the ‘Practice Listings’ tab in your MyASHM portal.